For products/services that require us to despatch courseware to you,
the first lot of the courseware will be despatched within 15 days of successful
completion of transaction or by the stated course-start date, whichever is later.
For all products that are bought
and/or paid for on this site, the following policy is applicable for refund of
the fee that you pay for the product/service. This refund policy is applicable
ONLY for products/services purchased online on time4education.com and NOT for
any classroom programmes or correspondence courses or test series or web-based
products for which the fee payment has been made at any
T.I.M.E. office.
You can request for a refund of any fees paid you subject to the following:
For products/services that require us to despatch courseware to you,
communication of your confirmed intent to cancel your subscription must reach
us before the first set of courseware is despatched from us.
For products/services that only offer on-line access, communication of your
intent to cancel must reach us before your first use of or access to the said
product/service.
For products that involve tests to be taken by you (whether online tests or
paper-and-pencil tests), communication of your confirmed intent to cancel your
subscription must reach us before you take even one such test or before you
collect from us the first test paper or before the first test paper is
despatched by us to you.
In all cases where you make a refund request, the request has to come to us in
either one of the two forms given below:
-
In the form of an email sent by you from the SAME
email address which was submitted by you to us at the time of registration for
the product/service
-
In the form of a letter signed by you to reach our
registered office at T.I.M.E. Pvt.
Ltd., 2nd Floor, Siddamsetty Complex, 95B, Park Lane, Secunderabad-500009 by
registered post.
If your refund request satisfies the above terms, the amount (after deduction
of all applicable taxes and levies) would be refunded after deducting an
administrative charge of Rs.150/- or 10% of the order value, whichever is
higher.
If the amount for the product/service was originally paid by you through credit
card, the refund amount would be debited back to the credit card account that
was used to make the original purchase. If the amount for the product/service
was originally paid by you in the form of a Demand Draft or a payable-at-par
cheque, the refund amount would be sent to you in the form of a Demand Draft or
payable-at-par cheque made in the name of the person registering for the
product/service and sent to the address given by you to us at the time of
registration for the product/service.
If such communication is received by us after the first set of material has
been despatched(for products/ services that require us to despatch material to
you) or if you have accessed any part of the services on-line (for products
/services that only offer on-line access), no refund would be allowed.
All communication in this regard should be addressed to
refunds@time4education.com. The processing
will normally take five working days and the amount(s) will be refunded within
30 working days after that.
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