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The types of questions in this test area of 'Decision Making & Problem Solving” will include a short description of a situation where you will be asked to choose what will you do in that situation. For example: "You are working in an organization. Your supervisor gives you an extra task that is not in your job description. You, already, have a lot of work to do but your colleague is having lesser tasks with him. How do you react?", and you are offered multiple options. Each of the options is a possible course of action, but you are required to choose those that are the best and worst in your view. Decision Making questions are concerned with testing attitudes and ethical values rather than knowledge. Decision making scenarios, at times, can reflect complex situations and events. The answer which you provide offers an indication of your way of thinking. While, you answer for any of these questions, it is important that you show your rational, logical, mature version of yourself. An effective administrator possesses diverse set of skills and competencies like problem solving skills, prioritizing, organizing, resilience, emotional intelligence, ability to work with others (peers, subordinates, superiors), ability to work with people from different fileds, professional integrity, learning and development, making personal impact, leading people, leading change, adhering to morals and values, adopting an ethical stand in different issues and creating a positive attitude. Those are the skill sets which are expected of you as well. Also, while answering questions related to this test area, you need to analyze the situation from the “ethics and morals” angle as well. There are circumstances in which a certain ethical practice will comply with laid down rules and regulations and the established processes. However, there are instances, when a conduct may be ethical in nature but they may not adhere to rules and regulations. For example, a person taking some other seriously injured person in his car may cross the speed limit or may jump the traffic light. In that case, he is clearly violating the established traffic rules and regulations but that is an ethical conduct, given the nature of circumstance. Similarly, there may be scenario in which the practice may be complying with established rules and regulations, but may not be ethical. For example, if an organization, in the process of selling goods, doesnot give false information but at the same time doesnot tell the whole truth. In that way, the customer is being denied the opportunity to act on an informed decision. In this case, even though the organization is complying with rules and processes, the approach will be classified as non-ethical in nature because such an approach is harming the customer in as far as he is not able to take the right decision on the basis of accurate information. Thus there is no right, wrong decision under these circumstances. However, the most ideal scenario is one where rules and regulations are not being compromised and at the same time, the conduct is not non-ethical. The decisions taken should not differentiate based on religion, caste, language, ethnicity, gender, creed, age, disability, beliefs etc.

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